At Nexa Sanitary, we prioritize customer satisfaction and strive to provide products that meet the highest standards of quality and durability. This Returns Policy explains the conditions under which items may be returned or replaced.

1. Eligibility for Returns

A product may be eligible for return if:

  • It is unused and in original condition
  • All packaging, manuals, and accessories are intact
  • It shows no signs of installation or damage
  • The return request is made within the allowed return period

We reserve the right to inspect the item before approving the return.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to incorrect installation
  • Items that show signs of use, scratches, or wear
  • Customized or special-order items
  • Products returned without original packaging or components

3. Return Process

To initiate a return:

  • Submit a return request through the website form or your user account
  • Provide order details and the reason for return
  • Our team will review and approve or decline based on eligibility

Once approved, instructions for product return will be provided.

4. Inspection & Approval

After the returned item is received:

  • It will undergo a quality check
  • Approval or rejection will be based on product condition
  • If approved, the item may be replaced or credited as per policy guidelines

5. Replacement Conditions

A replacement is offered if:

  • The item you received is defective
  • There is a manufacturing issue
  • The product differs from what was displayed or described

Replacement availability may depend on stock levels.

6. Refunds (If Applicable)

Refunds may be issued only under specific conditions defined internally.
If approved:

  • Refunds will be processed through the original payment method
  • Processing time may vary depending on the payment provider

7. Policy Updates

We may update or revise this Returns Policy at any time.
Any changes will be posted on this page.
Continued use of our website indicates acceptance of the updated policy.